Refund policy

Last updated March 14, 2022

This Refund Policy (this “Policy”) is expressly incorporated in HatchPath’s terms of use agreement. All terms defined in that terms of use agreement (excluding the policies) have the same meanings in this Policy.

All the terms set out in HatchPath’s terms of use agreement, and any other terms or documents set out or identified in the booking confirmation or during checkout, form part of each contract formed between a Client and a Coach. Each Coach has nevertheless agreed that each contract with a Client must be consistent with HatchPath’s terms of use agreement, including this Policy.

Mitigating Event. A “Mitigating Event” is

  1. the funeral of a parent, step parent, partner, sibling, child, or step child on the same day as the Session was scheduled;
  2. an act of war, invasion, civil war, terrorism, rebellion, riot, insurrection, or civil disorder that prevents a Member from participating in a Session (excluding a situation where the Member volunteered to participate in any such activity); and
  3. a large-scale outage of communications utilities that prevent a Member from participating in a Session.

No other circumstances or events whatsoever constitute a Mitigating Event, including illness or injury.

Cancellations More that 48 Hours Before Commencement of Next Session. Either a Client or a Coach may cancel all their remaining Sessions if the cancellation is made at least 48 hours before the scheduled start time of the next Session.

If a Client so cancels a Session or Sessions, HatchPath will cause the Client to be refunded the full amount of the original payment respecting such Session or Sessions, less the applicable amount of HatchPath’s Service Fee and Stripe’s Service Fee for each of the original purchase and for the refund.

If a Coach so cancels a Session or Sessions, HatchPath will cause the Client to be refunded the full amount of the original payment respecting such Session or Sessions. The Coach will pay HatchPath the applicable HatchPath’s Service Fee for the Session and Stripe’s Service Fee for both the original payment and the refund.

For clarification, if a Booking Change is made, such a change is not considered to be a cancellation of a Session.

Cancelation of Session by Coach Within 48 Hours. A “Coach Cancellation” occurs where a Coach cancels a Session within 48 hours of the time that the Session was scheduled to start.

If there is a Coach Cancellation, HatchPath will cause the Client to be refunded the full amount of the original payment for such Session. The Coach will pay HatchPath HatchPath’s Service Fee for the Session (unless there was a Mitigating Event that caused the Coach Cancellation and the Coach complies with all the terms of this Policy respecting Mitigating Events) and Stripe’s Service Fee for both the original payment and the refund.

Cancelation of Session by Client Within 48 Hours. A “Client Cancellation” occurs where a Client cancels a Session within 48 hours of the time that the Session was scheduled to start.

If there is a Client Cancellation, the Coach will be entitled to full payment for the scheduled Session, unless the Coach waives in writing this right to payment in whole or in part or there was a Mitigating Event that caused the Client Cancellation. If there was a Mitigating Event that caused the Client Cancelation (and the Client complies with all the terms of this Policy respecting Mitigating Events), HatchPath will cause the Client to be refunded the full amount of the original payment for such Session, less Stripe’s Service Fee for both the original payment and the refund and the Coach will be paid nothing (or, if already paid, the Coach will reimburse HatchPath for any amount received).

If there is a Client Cancellation and no Mitigating Event, HatchPath will receive the HatchPath Service Fee.

Cancellation Due to Suspension or Termination of a Member. If a Session is cancelled due to the suspension or termination of a Coach under section 35, the Client will be refunded the full amount of the original payment for such Session. The Coach will pay HatchPath HatchPath’s Service Fee for the Session and Stripe’s Service Fee for both the original payment and the refund. If a Session is cancelled due to the suspension or termination of a Client under section 35, the amount the Coach is to be paid will be reduced by the amount, if any, HatchPath refunds or otherwise provides to the Client, HatchPath’s Service Fee, Stripe’s Service Fee for both the original payment and the refund, and by any other reasonable costs HatchPath incurs as a result of the cancellation. If a Session is cancelled due to a Client’s suspension or termination under section 35, the Client will be paid no refund for the Session. If a Session is cancelled due to a Coach’s suspension or termination of under section 35, the Coach will be paid nothing for the Session.

Request for Refund Due to Mitigating Event. If a Coach cancels a Session due to a Mitigating Event, you may seek a refund of HatchPath’s Service Fee. If a Client cancels a Session due to a Mitigating Event, you may seek a refund of the entire amount charged for the Session, less Stripe’s Service Fee. To apply for any such refund the Member must:

  1. apply by email at support@hatchpath.io(and include the words REQUEST FOR REFUND in the subject line of the email) for the refund within 24 hours of the start time of the Session that was cancelled (or in the case of a large-scale outage of communications utilities, if the outage is continuing after such start time, within 24 hours of your communications being restored);
  2. provide the information requested online for the refund; and
  3. respond to any requests for additional information or for clarification by HatchPath within such reasonable time as HatchPath may request.

Not Insurance. This Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, and the Member has not paid any premium in respect of this Policy.

© HatchPath 2022