Terms of service.
IMPORTANT NOTICE:
By using the HatchPath website or clicking to agree to the Terms of Use, you accept and agree to follow these Terms, including the Privacy Policy (available at: https://www.hatchpath.io/lprivacy). If you don’t agree, you must stop using the site immediately.
ARBITRATION AND CLASS ACTION WAIVER:
These Terms include a requirement for binding arbitration and a waiver of class actions. Please read carefully as these affect your legal rights.
Overview of the Platform
What HatchPath Offers:
HatchPath is an online platform that connects users (called Members) with health and wellness Coaches. Coaches provide services through virtual Sessions. The platform includes tools for communication and invoicing.
Binding Agreement:
By using the site, you agree to the Terms. If you do not agree, you cannot use the site or platform.
HatchPath’s Role:
HatchPath connects Coaches and Clients but is not a party to their agreements. It does not control or guarantee any services, nor is it an agent, broker, or insurer.
Using the Platform:
Members create accounts, post requests for coaching, respond to those requests, and book sessions. Clients describe their needs; Coaches respond. The platform facilitates messaging and session booking. Sessions may involve audio/video calls.
Where Use Is Prohibited:
HatchPath is not intended for use in jurisdictions where it would violate local laws. Users must comply with local laws and are responsible for doing so.
CLIENTS
HatchPath’s Mission
HatchPath exists to help you reach your highest potential by connecting you with the right coach for your needs through a personalized, high-touch experience. Our business-to-business model enables organizations to offer wellness support to their members through pre-purchased credits, which can be used for one-on-one coaching.
Getting Matched with a Coach
Rather than browsing through a directory, all clients are first scheduled for a one-on-one concierge call with a member of the HatchPath team. During this call, we learn about your unique goals, challenges, and preferences to match you with a coach who best fits your needs. All coaching sessions are booked during this initial conversation.
Booking & Using Sessions
Once you are matched with your coach, sessions are scheduled directly on your behalf during your concierge call. If you ever need to make a change, sessions can be rescheduled or cancelled through the HatchPath platform.
Credits System
Each coaching session equals one credit. Credits are distributed by organizations that partner with HatchPath or purchased directly by individuals. We offer both 30-minute and 50-minute sessions, and each type of session corresponds to a specific credit value.
Reviews
After each session, you may be invited to leave a review. Reviews must be honest, respectful, and in line with HatchPath’s policies.
Responsibilities
Clients are expected to act respectfully, follow all relevant laws, and be responsible for their own behavior and that of anyone they bring into a session. If you are booking a session for a Minor, you must have the legal authority to do so.
Risk Disclosure
Please note that coaches on HatchPath are not medical professionals and do not provide medical care or mental health therapy. Coaching may involve physical or emotional guidance and carries inherent risks. You are encouraged to consult with your healthcare provider before participating in any wellness-related activity.
COACHES
Coaching with HatchPath
HatchPath is a business-to-business platform where organizations purchase session credits that their members redeem for one-on-one coaching. Coaches do not market directly to individual clients. Instead, they are matched with clients through a concierge process managed by HatchPath’s internal team.
Becoming a Coach
Coaches are approved to join HatchPath on a quarterly basis through a formal application process. All approved coaches undergo screening to ensure they meet HatchPath’s standards of professionalism, training, and service quality. Once accepted, you’ll be eligible to be matched with clients who align with your area of expertise.
Sessions & Credit Structure
Coaching sessions are either 30 or 50 minutes long. Each session type is assigned a specific credit value. All credits are purchased by corporations or individual users in advance and used to book sessions. Coaches are not responsible for payment collection or client acquisition.
Contracts with Clients
When a session is booked and confirmed, it forms a contract between you (the Coach) and the Client to deliver the service. Coaches must follow the terms outlined in the booking and abide by HatchPath’s platform rules and expectations.
Coach Responsibilities
You are responsible for providing accurate and updated information about your coaching practice, maintaining professional conduct, and ensuring that all interactions with clients follow HatchPath’s policies. You are also responsible for understanding and complying with any legal, certification, or licensing requirements relevant to your practice.
Independence
Coaches on HatchPath operate as independent contractors. HatchPath does not control your coaching methods, availability, or pricing structure internally — though all bookings and sessions occur within the HatchPath platform framework.
General Terms
Accounts:
Members must be of legal age and legally capable of entering a contract. You must keep your account secure and updated.
Social Logins:
You can log in via Google. How third parties use your info is governed by their own policies.
Content:
You keep ownership of your content but give HatchPath broad rights to use it. Your content must comply with all laws and not be misleading or harmful.
Rules:
Be honest, respectful, and do not misuse the platform. Do not bypass fees, use bots, or harm the site. Follow laws and respect others’ rights.
Links to Other Sites:
HatchPath isn’t responsible for third-party websites linked from its site.
App Stores:
If you use HatchPath through an app store (e.g., Apple or Google), you must follow those stores’ rules too.
Copyright Complaints:
You can report copyright violations to infringement@hatchpath.io. HatchPath follows DMCA rules.
Beta Services:
If invited to use a test version of a feature, it’s confidential and may not be fully functional.
Suspension or Termination:
HatchPath can suspend or delete your account at any time, with or without cause or notice.
Ending Your Contract:
You can close your account at any time, but these terms still apply to past use.
Dispute Resolution
Arbitration:
All disputes must be resolved through binding arbitration, not court (except for IP disputes or small claims). You waive your right to a jury trial and to participate in class actions.
Legal Disclaimers
Disclaimers:
Use of HatchPath is at your own risk. The platform does not guarantee outcomes or the accuracy of content. HatchPath is not a medical provider.
Limitation of Liability:
HatchPath’s liability is capped at $1,000. It’s not liable for indirect damages, loss of data, or business losses.
Indemnification:
You agree to defend and compensate HatchPath against any claims arising from your use of the platform or violation of the Terms.
Minors:
You must be at least 18 years old to use HatchPath. HatchPath does not knowingly collect data from users under 16.
Communications:
By using the platform, you agree to receive emails and other communications electronically.
Changes to Terms:
HatchPath can update these Terms at any time. Continued use of the site means you accept the changes.
Industry-Specific Laws:
The site does not comply with laws like HIPAA unless stated in the Privacy Policy.
Governing Law:
Florida law applies. All legal matters must be handled in Lee County, Florida, and filed within one year.
General Provisions:
If any part of the Terms is invalid, the rest still applies. These Terms are the full agreement between you and HatchPath. You cannot transfer your rights; HatchPath can.